Customer Service Advisor Portuguese & English
Publicat de Capgemini Services Romania
Iasi, Iasi
IT / Telecomunicatii
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Detaliile jobului
| Tip | Full time |
| Experienta necesara | Entry |
| Oferta financiara | confidential |
| Alte beneficii | We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies. |
| Descriere | Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, a people company with more than 140,000 people worldwide, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. |
| Responsabilitati | POSITION PURPOSE AND SCOPE OF WORK: - Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; - Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; - Proactive flagging incidents where no knowledge solution was found; - Meeting or exceeding the level of Service when responding to all incoming incidents; - Accurate and timely hand off to other resolving teams. |
| Cerinte | Personal Qualities: - Excellent Portuguese and English language skills both verbal and written. - Professional telephone manner. - Basic experience in MS Office, MS based applications. - Basic technical support experience an advantage but not necessary. - Flexible, well-motivated team player, ability to work under pressure. Educational Requirements - University level preferred. |
| Limbi straine | Engleza |
| Absolvent al |
